Return&Shipping policies
Shipping Policy
Processing Time
Orders typically take 1–3 business days to verify, prepare, and hand over to the shipping carrier.
US Delivery
Orders shipping from domestic warehouses typically arrive within 3–7 business days after processing. Orders may be delivered through carriers such as USPS, UPS, or FedEx.
International Delivery
International orders typically arrive within 10–20 business days after processing. Shipments may use international carriers such as 4PX or Yanwen before being handed off to the local postal service.
Delivery Times
Please note that all delivery times are estimates and may vary due to customs processing, carrier delays, weather, holidays, or seasonal increases in shipping demand.
Once an order has been shipped, customers may receive tracking information to monitor the shipment's progress.
Return & Refund Policy
If you experience any problems with your order or are unsatisfied with your purchase, please contact our business email at vario.pets@gmail.com.
Returns
We accept return requests within 30 days of delivery. Items must be unused and in their original packaging to qualify for a return.
If the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the cost of return shipping. For returns requested for other reasons, the customer may be responsible for return shipping costs.
To request a return or refund, please contact our support team with your order number and details about the issue. Once the item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed back to the original payment method within 5–7 business days.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 30 days of delivery and provide photo or video evidence of the issue.
After reviewing the evidence, we will arrange a replacement or refund at no additional cost to you.
For items shipped directly from international suppliers, we may not require the item to be returned. Instead, we may offer a replacement or refund after reviewing photo or video evidence of the issue.
Order Cancellations
Orders may be canceled within 24 hours of placement or before the order has been processed.
Once an order has been submitted to our supplier for fulfillment, cancellation may no longer be possible.
Lost or Delayed Orders
Shipping times are estimates and may vary due to customs processing, carrier delays, or seasonal shipping demand.
If your order has not arrived within the estimated delivery window, please contact our support team. We will investigate the shipment with the carrier.
If a package is confirmed to be lost, we will arrange a replacement or refund. Please note that many carriers require a waiting period of approximately 30–60 days before a shipment can officially be declared lost.
For any questions regarding returns, refunds, damaged products, or delayed orders, please contact us at vario.pets@gmail.com.